Atterro Workforce Solutions Case Studies

Fulfilling High-Volume Staffing Needs During a Peak Season

 

THE CHALLENGE: A Minnesota-based ecommerce retailer struggled with finding a staffing partner that could keep up with demand for picking, packing, and call center workers during their busy third and fourth quarter. They knew turnover was a problem, but didn’t have benchmark data to measure and monitor performance.

THE ACTION PLAN: Atterro Workforce Solutions partnered with the retailer to deliver a transparent staffing solution. Their action plan included:

  • Analyzing wage structure and market trends to determine competitive hourly pay rates
  • Surveying Talent to better understand attrition
  • Boosting employee engagement and tenure through creative attendance initiatives
  • Providing total data management by monitoring daily starts, attrition, and other key staffing data

THE RESULTS: Last peak season, Atterro Workforce Solutions filled 317 warehouse positions and 211 contact center positions and converted 34 Talent to full-time permanent employees. During the off-season, Atterro Workforce Solutions maintained communication with eligible returners and built a candidate pool through relationships with local colleges and workforce centers. Atterro Workforce Solutions continues to provide market data, recruit and hire qualified employees, and engage in talent engagement strategies.

“We engaged Atterro Workforce Solutions to improve our capability to meet variable labor demand. In year one we experienced dramatic improvements and have since enjoyed incremental improvement with respect to fill-rate, turnover, and overall talent quality. Atterro Workforce Solutions maintains an autonomous branded office at our largest facility, and we view them not as ‘just another vendor,’ but part of our corporate culture. I highly recommend Atterro Workforce Solutions without reserve.” – VP, Human Resources